Experienced Pensions Administrator

Job Overview

About You

We have a growing portfolio of clients due to our excellent reputation within the industry and are seeking to extend our successful team with an experienced Pensions Administrator.  We are looking for candidates who are ambitious and enjoy working with people. You should thrive on solving complex problems and be interested in the financial services/pensions industry and areas affecting it.  You will be well organised and proactive, calm under pressure and can communicate effectively (written and verbal).

You will enjoy working in a challenging environment in which you can develop both personally and professionally in an award winning company.  You will be a conscientious individual with exceptional attention to detail. You will have the ability to build strong relationships internally and externally and work to demanding deadlines and targets.

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About Us

Spence & Partners (Spence) was established in 2000 and is a privately owned, award winning UK firm of actuaries, pension consultants, pension scheme IT specialists and administrators.

We are part of an integrated group of companies that includes Dalriada Trustees Limited (Dalriada) a leading independent trustee, with offices in, Belfast, Glasgow, Manchester, Bristol and London, and clients throughout the UK and Ireland, and Veratta Limited, a data management, information security, software development and IT support business also in the pensions and financial services industry.

We offer a dynamic and challenging environment and ensure that all our employees have the opportunities to develop successful and fulfilling careers. We believe in empowerment, and expect our colleagues to thrive in an environment of personal responsibility and ownership.

About the role – Main Duties and Responsibilities

The Senior Pensions Administrator will manage and maintain the administration aspects of defined benefit and defined contribution pension schemes on behalf of the scheme trustees. Acting as point of contact for scheme members, scheme managers/trustees and other third parties and provides mentoring and peer review of less experienced administrators. Our team carry out all types of exercises from winding up schemes and calculating members’ pension benefits to carrying out forensic research for schemes where we have been appointed by The Pensions Regulator, all the while providing an excellent service to the members of our Schemes. This variation makes Spence an exciting opportunity for anyone interested in a career in pensions.

You will build a portfolio of clients to which you will manage all the transactions needed for their pension schemes, ensuring they are completed to the highest standards, within the service levels. You will become key contact to pension members answering queries over the phone and via written communication. You will become effective at providing clear and accurate information to members and beneficiaries.


We are a learning organisation and so you can expect training and support throughout your role, as well as support to study for relevant professional exams.

We will work with you to develop essential know-how and skills in order to build your competence and ability within the industry that we operate. Over the years you may experience web-based learning, shadowing other colleagues and team members, and training courses with our in-house experts. Your manager and our L & D Manager will work closely with you to identify your strengths and help you grow in your career.

Essential criteria

  • A third level honours degree 2.1 or above in a relevant subject.
  • Broad pension’s technical knowledge, with at least four years experience working in a Defined Benefit pension administration environment and with a detailed understanding of defined benefit pensions schemes and UK pensions legislation, regulation and codes of practice
  • Knowledge of computerised systems e.g. Microsoft Office/ Windows applications.
  • Excellent communication skills both written and oral with the ability to articulate and communicate current and relevant issues to scheme members; pension trustees; and other relevant third parties.
  • Experience of working pro actively and using own initiative to complete tasks.
  • Excellent communication skills both written and oral with the ability to articulate and communicate current and relevant issues to scheme members; pension trustees; and other relevant third parties.

Desirable Criteria

• Proven track record of managing schemes through the PPF and the FAS assessment period.
in wind-up or transitioning
• Knowledge of the Pension Protection Fund (PPF) and the Financial Assistance Scheme (FAS) guidance processes and procedures, together with a strong technical knowledge of all aspects of pension’s legislation and issues that pertain to pension scheme management and compliance.
• Knowledge of The Pensions Regulator (tPR) guidance
• Associate of the Pensions Management Institute (APMI) or working towards attainment.

Behavioural competencies for the role

Inspiring Leadership, Strategic Thinking, Impacting & Influencing, Client Engagement, Collaborative Working, Problem Solving, Planned Approach, Professional Approach.

Benefits Package and Terms

The salary for this role will be dependent on expertise and experience.
You will also receive core benefits, pension, private medical insurance, permanent health insurance, life assurance, and access to a range of other benefits including season ticket loans, bike to work scheme, dental insurance, buy leave, Childcare Vouchers.

37.5 hrs per week Monday – Friday (the role will require additional and anti social hours from time to time)

The role holder may be required to work across the United Kingdom and may be expected at times to travel.  There is a three month probationary period from commencement of employment.   As part of the pre-hire process the successful candidate will be subject to reference checking security vetting.

Spence & Partners is an Equal Opportunity Employer.

Due to the changing nature of our business the role profile will inevitably change. We therefore recognise that from time to time, you will be required to undertake other activities of a similar nature that fall within your capabilities, as directed by the Board.

Closing Date


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