A more modern approach to complaints handling from the Pensions Ombudsman
Data protection is a big issue. It is not just at the forefront of pension scheme trustees and administrators thoughts. Embracing modernity and the prevailing approach to increased protection of personal information, the Pensions Ombudsman has announced that it will in future anonymise all new published decisions.
This will involve removing the name and other personal data of the person making the complaint from its published decisions, unless it considers it essential for understanding or in the wider public interest. Read more »