Description
Ryan began his career in pensions as a telephony agent at Mercer, where he tackled member inquiries regarding both Defined Benefit (DB) and Defined Contribution (DC) pensions. Transitioning to the quality assurance team, he ensured accurate information delivery from the call center, while also providing training to colleagues. Subsequently, he joined Mercer’s discontinuance administration team, handling schemes during their Pension Protection Fund (PPF) assessment period. His responsibilities included calculating individual retirement requests, death quotations, and general administrative tasks such as address changes, along with contributing to ad hoc projects.
Ryan then advanced to XPS, assuming the role of Senior Projects Analyst in the de-risking team. Here, he executed bulk calculations and data cleansing duties for schemes during the buy-in or buy-out process. He collaborated closely with trustees, furnishing them with comprehensive reports.
